How to be a leader who is not afraid of difficult conversations? Change the team atmosphere with conscious leadership.

Already 11 May 2025 at 9:00 welcome to a unique online workshop: "Talking to an employee in a crisis situation - training for Team Leaders".. The meeting will be led by Anna Piguła, MA, an expert in communication and crisis psychology. The workshop will be held on the Google Meet platform and will have an active and mixed character - combining mini-lectures, simulations, brainstorming, case studies and individual work. The number of places is limited to 20 people, and participation requires access to a camera and microphone. Please note that registration for the workshop is on a first-come, first-served basis! The meeting has been scheduled for 2 hours.

Why is it worth it?

Psychological crises in the workplace can occur suddenly and have a major impact on the effectiveness of the team. Leaders who are able to recognise the first signs of difficulty and respond accordingly build an environment based on safety, trust and commitment.

The workshop will not only help to better manage difficult situations in the team, but also to develop leadership competences in the area of emotional intelligence and mental resilience.

Scope of the workshop

During the workshop, participants will learn about the most important areas related to the role of a leader in crisis situations. Topics include both the basics of crisis psychologyas well as specific communication techniques and a reflection on responsibility and the limits of support. The following will also be discussed conversation modelswhich facilitate effective responses to difficult team situations.

Among the topics discussed will be:

• what is a psychological crisis and how it can manifest itself in the workplace;
• what is the role of the leader in a crisis situation - What can and should be avoided;
• how to conduct supportive communication - Active listening, paraphrasing and formulating empathetic messages;
• what a supportive interview model looks like - based, inter alia, on a 4-step intervention scheme;
• where the limits of a leader's responsibility lie and when it is worth reaching out for specialist support;
• how to take care of your own boundaries and not to transfer their own emotions to the team - the role of self-awareness in support work.

Participation in the workshop will enable you to

The training has a practical dimension - focused on real-world skills that you can use in your daily work with your team. By taking part in the workshop gain tools and awareness, which will help you to effectively support employees and respond to difficult situations.

In particular, you will be able to:

• increase confidence when talking to employees experiencing difficulties;
• identify problems more quickly, before they escalate - which will help prevent absenteeism, burnout and resignation;
• hold professional, supportive conversations in crisis situations;
• recognise stress signalsburnout and crisis in team members;
• develop communication skills - from active listening to formulating empathetic messages;
• set healthy boundaries for the leadership role - know when to support and when to refer for specialist help;
• build relationships based on trust and increase the sense of security within the team;
• strengthen your mental resilience and leadership competences in the area of emotional intelligence.

Workshops will not be recorded, which will foster authenticity and the free exchange of experiences. There will also be no dedicated technical support, therefore it is worth checking the equipment before the meeting and access to the Google Meet platform.